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About Us

This web site is owned and operated by Fox Umbrellas Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us using the link on the store page or use the details below.

Our Contact details:
Fox Umbrellas Ltd
240a Wickham Road Shirley Croydon Surrey CR0 8BJ United Kingdom
Phone: +44 (0)20 8662 0022
Fax: +44 (0)20 8662 1121
Email: onlineshop [at] foxlondon [dot] uk
744 0303 68


Company number: 3734917

Making A Purchase

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept Visa and MasterCard only.

If you have made a mistake in your order and cannot correct it in the shopping cart, contact us and we will correct the mistake.

When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Shipping And Handling

We use a courier service for all orders. Shipping to UK mainland is free of charge.

Delivery Schedule

We deliver your order right away. We will normally send your order to you in 2 business days.

You must inform us within two working days if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by our delivery company is sufficient evidence to establish that goods have been received.

Back Orders

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK or the European Union, 20% VAT is added. All other orders are VAT free.

Credit Card Security

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Reaching Us

If you need to reach us, please email us using the link on the store page, alternatively, you can call on +44 (0)20 8662 0022 or fax us on +44 (0)20 8662 1121 or write to us at 240a Wickham Road Shirley Croydon Surrey CR0 8BJ United Kingdom

Privacy Policy

Fox Umbrellas Ltd do not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site where they are strictly necessary for the site functionality. They are used to aid navigation, and to keep track of the contents of your shopping cart. If you log in to an account, your logged-in status is recorded in a temporary cookie. If you select the 'Remember Me' Option in the checkout, a cookie will be used to remember your details. You can turn off cookies by blocking them in your browser Privacy settings. If you turn off cookies, you will be unable to place orders or benefit from the other features that use them.

Data collected by this site is used to:
a. Take and fulfil customer orders.
b. Administer and enhance the site and service.
c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy

You have the right to return your order up to 14 days from the day you receive your goods. You can return your item(s) using the packaging that your item(s) came in.

The process is as follows:

1). Fill in the returns form.
2). Ensure the item(s) is wrapped up in its original packaging and placed inside the postal pouch along with your completed return form.
3). Attach the free returns label over the delivery label.
4). Take it to the post office and obtain/keep proof of postage. Only once we receive the item will a refund be issued.

If the item is lost or damaged and you do not have proof of postage no claim/refund will be upheld.

Any goods returned should be in an unused, saleable condition.

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future.

None of these terms affect your legal rights and these are not diminished in any way. If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

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